The stone is exactly as specified

When you hand a stone to your jeweller, you need total confidence in what you are providing. Every standard loose moissanite we sell is D colorless, VVS1, and graded to an excellent cut. These are exact specifications, not general descriptions. Because precision matters for your project, our stones are offered in a wide range of sizes that you can sort by both carat and exact millimeter dimensions. The measurements listed on the product page are accurate, ensuring the stone arrives ready for your setting.

It will fit standard settings

Sourcing the right stone should not complicate your workflow. Our stones are cut to industry-standard dimensions, making them fully compatible with calibrated settings from most jewellers and setting suppliers. Whether you are replacing a damaged stone or completing a custom commission, the measurements you see are the measurements you get. If the specific shape or cut you need is not available on the website, contact us. We can custom make it to fit your exact requirements.

It arrives when you need it

Meeting a repair deadline or a scheduled jeweller appointment requires reliable delivery. Every order ships free worldwide via DHL Express. Within the EU, delivery takes 24 hours. Worldwide, you can expect your stone in 2 to 3 business days. If your project is urgent, simply place your order for eligible in-stock stones before 5 PM CET on a business day, and we guarantee same-day dispatch.

You are covered if something needs to change

Even with careful planning, a project can change direction. We offer a 90-day free exchange policy and a 14-day money-back guarantee on eligible items in their original condition without clear signs of wear. If the stone arrives and the dimensions are not quite right for your mount, contact us. We will help you find the correct fit. The process is straightforward, and our support stays helpful long after your order is placed.

It arrives properly protected

Your stone needs to arrive in pristine condition, ready for the bench or presentation. Every loose stone is securely packaged to prevent movement or damage during transit. Whether the stone is heading straight to a jeweller's workshop or being held for a future project, it arrives exactly as it left us.

Technical questions get real answers

When you are building a custom piece, you need clear facts, not vague marketing language. Our AI chatbot is available on the website to answer the vast majority of general questions immediately. If you need to escalate a highly technical query about setting compatibility or specific dimensions, you are guaranteed a human response within 1 to 2 hours during European business hours (9:00 to 18:00 CET, weekdays) when you use the website chat. For general support inquiries, we respond within 24 hours.

Not seeing the stone you need?

Our standard stones are D colorless and available in a wide variety of sizes. However, sometimes you need something custom built for your specific project. We offer moissanite in a practically infinite range of custom sizes. And if you need your stone(s) in a specific color or shade, we offer those options as well. Contact us with the details of your project and we'll confirm availability, lead time, and pricing clearly before you commit.

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Harini

3 years ago

Highly recommended!!!

I am super happy with the product. Gorgeous stones. I had a chat with Sebastiaan before ordering the product, and he was very helpful and guided me to select the types of stones according to my requirements. The shipping was fast and delivered on time. Definitely recommend!!!