Privacy policy

Vaz Global, S.L., trading under the commercial name “My Moissanite”, is responsible for the processing of personal data as described in this Privacy Policy.

Data Controller (registered office):

Vaz Global, S.L.
Calle de Fuencarral 147, 5 derecha
28010 Madrid
Spain
VAT ID (NIF-IVA): ESB21770789

Contact:

Email: info@mymoissanite.eu
Phone & WhatsApp: +34 911 679 789
Customer service and returns address: Paseo de Recoletos 5, 28004 Madrid, Spain

Privacy contact
Privacy contact person at Vaz Global, S.L.: Sebastiaan Vaz
Email: info@mymoissanite.eu

Personal data that we process

My Moissanite processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Location data
• Data about your activities on our website
• Data about your browsing behavior across different websites (for example, where we use advertising cookies and similar technologies)
• Internet browser and device type
• Bank account number (where applicable, for refunds or payment reconciliation)

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors who are under the age of 14 without the consent of a parent or legal guardian. However, we cannot verify whether a visitor is 14 years of age or older. We therefore encourage parents to be involved in their children’s online activities to avoid collecting data about children without parental consent.

If you believe that we have collected personal information about a minor without appropriate consent, please contact us at info@mymoissanite.eu and we will delete that information.

For what purpose and on which legal basis do we process personal data?

Vaz Global S.L. (My Moissanite) processes your personal data for the following purposes and legal bases:

• Handling your order and payment (performance of a contract)
• Shipping and delivery (performance of a contract)
• Customer service, including contacting you by email or phone if necessary (performance of a contract and/or legitimate interest)
• Account creation and account management (performance of a contract or your request prior to entering into a contract)
• Informing you about changes to our services and products (legitimate interest and/or performance of a contract)
• Newsletters and marketing communications (consent, where required; you can unsubscribe at any time)
• Improving our website and services through analytics (consent where required for non-essential cookies; otherwise legitimate interest for strictly necessary measurements)
• Personalized advertising and retargeting (consent where required for tracking/marketing cookies)
• Compliance with legal obligations (legal obligation, for example accounting and tax obligations)
• Fraud prevention and security (legitimate interest and, where applicable, legal obligation)

How long we keep personal data

We do not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected, unless we are required to keep it longer by law (for example, for accounting and tax obligations).

• Order and invoice data (including customer details on invoices): kept for up to 6 years after the end of the financial year in which the purchase was recorded (and longer if required to handle warranties, disputes, or legal claims).
• Customer account data: kept while your account remains active. If you delete your account, we delete or anonymize your account data unless we must keep certain data for legal obligations.
• Email newsletter / marketing preferences: kept until you unsubscribe or withdraw consent. We may keep a minimal record of your opt-out to ensure we respect it.
• Customer service correspondence: typically kept up to 2 years after your last interaction, unless needed longer for disputes or legal claims.

Sharing personal data with third parties

We do not sell your information to third parties. We only share your personal data when necessary to:

• execute our agreement with you (for example, payment providers and shipping carriers);
• use service providers that process data on our behalf (for example, hosting, email, customer support software);
• comply with a legal obligation; and/or
• protect our rights and prevent fraud or abuse.

With companies that process your data on our behalf, we conclude appropriate data processing agreements to ensure the same level of security and confidentiality of your data. Vaz Global S.L. remains responsible for these processing operations.

International transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission and, where required, additional supplementary measures.

Cookies, or similar techniques, we use

My Moissanite uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

We use:

• Functional (necessary) cookies to make the website work properly and remember your preferences.
• Analytical cookies to understand how the website is used and to improve it.
• Marketing/tracking cookies to show relevant advertisements and measure their effectiveness.

When you first visited our website, we informed you about cookies and asked for your preferences where required.

You can opt out of cookies by setting your Internet browser to not store cookies. In addition, you can also delete all information previously stored through your browser settings.

For more information about cookies and recommended practices in Spain, you can consult the guidance published by the Spanish Data Protection Authority (AEPD).

Cookies may also be placed on this website by third parties. These include advertisers and/or social media companies. Below is an overview of possible third party cookies that we may place (depending on the tools we use):

• Google Analytics
• Facebook/Meta Ads
• Google Ads
• Bing Ads
• Reddit Ads
• Pinterest Ads

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your consent (where processing is based on consent) or to object to certain processing (where applicable). You also have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data transfer of your personal data, withdrawal of consent, or objection to info@mymoissanite.eu.

To help ensure that the request was made by you, we may ask you to provide proof of identity. If you provide a copy of an identity document, please black out your photo, the document number, and any national identification numbers, as well as any machine-readable zone (MRZ) data, to protect your privacy.

We will respond as soon as possible and in any event within one month, unless an extension is permitted under applicable law.

Vaz Global S.L. would also like to remind you that you have the option of submitting a complaint to the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD).

You can do so via the AEPD electronic office (sede electrónica).

How we secure personal data

My Moissanite takes the protection of your data seriously and takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

If you feel that your data is not properly secured or if there are indications of misuse, please contact us at info@mymoissanite.eu.