Refund and Return Policy
At My Moissanite, we believe in the quality of our products. However, if you are dissatisfied with your product for any reason, we offer the following refund and return options:
Return shipping: If you wish to exchange your purchase due to wrong size or similar reason, we will cover the return cost. If you want your money back, we will not cover the return fee and won’t refund any shipping cost incurred.
Time Limit: You have 30 days to return your product after receiving your order.
Damaged products: Damaged products will not be accepted as returns unless the damage is not the customer’s fault.
Used products: Visibly used products will not be accepted as returns.
Procedure for return: please contact us via email, WhatsApp, or chat. For this, please refer to our contact page.
Refund: Refund will be processed through the original payment method.
Custom Products: Products that are specially designed or custom made are not eligible for refunds or returns.
Warranty: All our products are covered by our lifetime warranty, which covers manufacturing and/or factory defects. This does not include user marks or damage done by the customer.
Response Time: Within 24 hours of the return request, we will contact you to discuss next steps.
We are always ready to help and do our utmost to satisfy our customers. If you have questions about our refund and return policy, please feel free to contact us.